TERMS AND CONDITIONS

The Metabolic Accelerator — Money-Back Guarantee: Terms & Conditions

Results-Based Money-Back Guarantee

If you fully participate in The Metabolic Accelerator for the full twelve weeks and do not achieve meaningful progress toward the weight-loss and metabolic health goals established in your kickoff assessment, you may request a full refund of your investment.

Meaningful progress includes loss of body fat as measured by the way your clothing fits (not by the scale), and/or improvement in one or more metabolic health markers established at the start of the program — such as HbA1c, fasting glucose, fasting insulin, cholesterol, or blood pressure — or other metrics identified by you or your physician at your kickoff assessment.

This guarantee exists because when clients actively engage with the process, results reliably follow.

Eligibility Requirements

To qualify for the guarantee, all of the following must be met:

1. Program Duration

No refund requests will be considered prior to completion of the full twelve-week program.

2. Curriculum Completion

100% of The Metabolic Accelerator curriculum must be completed.

3. Coaching Call Participation

You must attend a minimum of 6 live coaching calls per month.
You must receive direct coaching on at least 4 of those calls per month (i.e., be coached, not only observe).

4. Weekly Engagement
Each week, you must complete at least one of the following:

attend a live coaching call;
participate in the group chat; or
complete a check-in reflection (reflection prompts are shared inside the coaching call calendar).

5. Communication & Escalation

Any concerns regarding progress, outcomes, adherence challenges, or medical considerations must be communicated directly to Erin during the program so they can be addressed in real time.
Lack of progress must be raised during the program, not retrospectively at its conclusion.

Requesting a Refund

Refund requests must be submitted in writing to contact@eatsimple.ca within 14 days of completing the twelve-week program.

Requests will be reviewed against the participation records above (call attendance, curriculum completion, and check-in submissions).

Approved refunds are issued in full to the original payment method within 10 business days of approval.

Important Points

This guarantee reflects outcomes under active participation, not passive enrollment.

The program is collaborative and adaptive; results depend on timely communication, coaching engagement, and implementation.

This guarantee does not apply to clients who discontinue participation, miss required engagements, or fail to follow the participation standards outlined above.

The Metabolic Accelerator is an educational and coaching program. It is not medical care, and it does not replace the advice of your physician. Continue to manage any diagnosed conditions and prescribed medications with your doctor throughout the program.

I want this program to work as badly as you do and I have complete confidence it will, as long as you meet me in this partnership, 50/50.

— Erin